FAQ
1. What is HJK?
HJK is a new era fighting game peripheral manufacturer dedicated to creating high-quality controllers for an enhanced gaming experience.
2. Currently, only a stickless (all-button) product is on the official website. Will other types of controllers or accessories be released in the future?
The HJK Hitpad is our first product, and stickless controllers are currently one of the most popular choices for fighting games. In the future, we plan to expand our product line with more types of controllers and accessories to offer players more options.
3. The HJK Hitpad design is very unique. Why was it designed this way?
We place great emphasis on ergonomics to ensure players can game comfortably and naturally for long periods.
4. What's special about the Hitpad's button layout?
It uses a standard 12-button layout with 6 additional keys. The extra buttons are positioned to avoid accidental presses, and all buttons can be remapped using our web-based configurator.
5. What materials are used?
Top case and bottom case: Plastic; Keycaps: PBT; Panel: Acrylic.
6. How is the exterior color treated?
It features a matte texture finish.
7. Will the keycaps or casing fade over time?
Under normal use, no. But please avoid dropping, sharp object scratches, and excessive sun exposure.
8. Is the plastic casing durable?
Yes, as long as it is not subjected to impacts or extreme conditions.
9. Does it have non-slip pads?
Yes, the entire bottom is covered with non-slip pads.
10. Is the surface glossy or matte?
All surfaces are matte.
11. Does it include a wrist rest? How long will it last?
Yes, it includes a wrist rest, but they are consumable items.
12. How are the keycap colors applied?
Using a dye-sublimation process on PBT material, making the colors long-lasting.
13. How are the function key graphics printed?
Using UV printing.
14. What type of connection does it use?
USB-A to USB-C (using the included cable is recommended).
15. Is there a way to secure the connection cable?
Yes, the port has a flip cover that can lock the cable in place.
16. What is the extra USB port for?
Reserved for future console compatibility.
17. Are the keys hot-swappable?
Yes, compatible with most low-profile mechanical switches.
18. What switches are used?
Custom "Luke switches" designed for fighting games (0.8mm actuation point, 37g actuation force).
19. Will Luke switches be sold separately?
Not currently, but spare switches are included in the box.
20. How do I remove the keycaps?
A dedicated tool is included in the package for easy removal.
21. Is there a warranty?
Yes, please contact support through our website (shipping fees may apply).
22. How is shipping arranged? What about taxes?
International shipping is available; import taxes depend on local regulations.
23. Will I receive order updates?
Yes, logistics tracking information will be provided.
24. Can I cancel or return my order?
Cancellation is possible before shipment; for returns, please contact our staff after receiving the item.
25. What if I entered the wrong address?
The address can be modified before shipment; after shipment, please contact the courier company.
26. My order status hasn't updated.
There might be delays due to the carrier's system or weather conditions.
27. Can I change the delivery time?
Please contact the courier company directly to arrange adjustments.
28. What if my package is lost?
First, contact the courier company. If it is determined to be our responsibility, we will reship the item.
29. How else can I contact you?
Use the contact form on our website or join our community.
Firmware/Technical Questions
1. What chip is used?
A custom-designed chip by HJK.
2. Is there an input delay?
No, it is optimized for extremely low latency.
2. Which platforms are supported?
Primarily supports PC and Nintendo Switch (NS); console support is achieved via third-party devices.
4. Will there be firmware updates?
Yes, they can be downloaded from our website.
5. How do I remap the buttons?
Use our web-based configurator.
6. Does it have SOCD cleaning?
Yes, and it can be configured via the settings.
7. Is there a tournament mode?
Yes, it can be toggled with a physical switch.
8. What is the slider on the right side for?
Left position: Strict tournament mode (SOCD cleaning off). Other positions: Custom SOCD settings.
9. Why is there no sound after connecting?
Please check your computer's audio output settings.
10. Can all buttons be remapped?
Yes.
11. Why are the function keys on the left and different sizes?
To prevent accidental presses and improve usability.
12. Is there a reset button?
Yes, please refer to the manual.
13. Does it have RGB lighting?
Currently, only indicator lights are present.